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Accountability framework

Our commitment to being accountable to our stakeholders

This document specifies what stakeholders can hold Welthungerhilfe accountable for. It outlines our commitment to being accountable to our stakeholders and how we are going to strengthen this accountability to them. 

We recognize that the essence of accountability is to respect the needs, concerns, capacities and potentials of the people we aim to assist.

Our stakeholders are first and foremost the people we aim to assist, regional and national partners, the general public and our supporters (private donors, volunteers, companies, philanthropists and foundations), our staff and management, regulatory bodies, various committees, our institutional donors and our suppliers as well as contractors.

Outlining our commitments in an Accountability Framework which is publicly available will allow internal and external stakeholders to assess our work.

Welthungerhilfe became an official member of the Humanitarian Accountability Partnership (HAP International) in early 2012. In 2015 HAP became CHS-Alliance, which Welthungerhilfe is a founding member of. As an organisation which assists and acts on behalf of people affected by disasters, conflict, poverty, or other crises, Welthungerhilfe has significant power in their work to save lives and reduce suffering. In contrast, crisis-affected people have no formal control and often little influence over organisations such as Welthungerhilfe. It is difficult for these people to hold organisations such as our own to account for actions taken on their behalf. Being accountable to communities and people affected by crisis helps Welthungerhilfe to develop quality programmes that meet people’s needs and to reduce the possibility of mistakes, abuse, exploitation and corruption.

By accepting the Core Humanitarian Standard (CHS), Welthungerhilfe has committed itself to the fulfilment of certain accountability standards outlined by the nine Commitments of the Core Humanitarian Standard: 

  1. Humanitarian Response is appropriate and relevant
  2. Humanitarian Response is effective and timely
  3. Humanitarian Response strengthens local capacities and avoids negative effects
  4. Humanitarian Response is based on communication, participation and feedback
  5. Complaints are welcomed and addresses
  6. Humanitarian Response is coordinated and complementary
  7. Humanitarian actors continuously learn and improve
  8. Staff are supported to do their job effectively and are treated fairly and equitably
  9. Resources are managed and used responsibly for their intended purpose

This document provides an overview of standards, codes of conduct and other commitments of Welthungerhilfe and includes detailed action plans (please refer to Annex 2) with recommendations which result from the Baseline Analysis conducted in 2013 at both Head Office and field level by a HAP1 Consultant in order to assess our organisational compliance with accountability standards.

The commitments outlined in this document are binding for all Welthungerhilfe programmes.

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Accountability framework
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